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Frequently Asked Questions - About the WriteAway Service

WriteAway is a service in BC that gives students at participating institutions the opportunity to receive online writing assistance. Qualified tutors from each of the participating institutions staff the service and provide feedback on students' draft writing assignments.

WriteAway can only be used by registered students from participating public post-secondary institutions in BC.

Tutors do their best to respond to papers within 24-48 hours. However, on days where fewer tutors are available and at peak times, it might take longer than 48 hours to receive a response to your paper. Please seek writing assistance well in advance of your deadlines.

When the service is open for the term, you can send in a paper for feedback at any time of the day, any day of the week.

WriteAway tutors will not edit your paper (i.e. fix grammar issues). Tutors act as 'informed readers' who will point out areas you should consider revising. Tutors will embed their comments in the body of your paper, but they will not correct or change your words. It is up to you to revise your paper after receiving the tutor's comments.

Each draft document can be submitted up to three times for review by a tutor.

You will be sent an email notification when a tutor has finished reviewing your document. If you have included a cell number in your user profile, you will also be sent an SMS message (text message) telling you that your paper is ready.

Unfortunately WriteAway tutors cannot help you with your take-home exam.

No. Students must agree to certain terms and conditions to create an eTutoring/WriteAway account, including that they will only submit their own work for feedback. For this reason, WriteAway tutors will not provide feedback on group-written assignments. Group members are welcome to submit their own portions of the assignment. Your group might also consider visiting your in-person institutional writing centre as a team.

eQuestions are brief, quick-to-answer questions about writing and grammar. Students can submit an eQuestion through the eTutoring platform and a tutor will try to respond within 24-48 hours.

If you are dissatisfied with the assistance you received through WriteAway, please send a message to the WriteAway Administrative Centre. Someone will follow up with you on your concern.

Unfortunately you are not able to contact the tutor directly to ask questions. Do your best to incorporate the feedback that you understand, and send a second draft to WriteAway clearly indicating the remaining questions that you have.

If you do not understand any of the tutor's comments, re-submit your paper and tell what you found unclear, and why it was unclear to you. If you didn't find the previous comments useful, explain why and what you were looking for that you didn't get.

If you are looking for additional resources to help you write your paper, you could also send an eQuestion. eQuestions are writing-related questions that tutors will answer. From the home page (the first screen after you log into the eTutoring platform), click on 'eQuestions'.