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About the WriteAway Service

What if I don't understand something the tutor has said in his/her feedback?

Unfortunately you are not able to contact the tutor directly to ask questions. Do your best to incorporate the feedback that you understand, and send a second draft to WriteAway clearly indicating the remaining questions that you have.

If you do not understand any of the tutor's comments, re-submit your paper and tell what you found unclear, and why it was unclear to you. If you didn't find the previous comments useful, explain why and what you were looking for that you didn't get.

Can I get feedback on a group-written assignment?

No. Students must agree to certain terms and conditions to create an eTutoring/WriteAway account, including that they will only submit their own work for feedback. For this reason, WriteAway tutors will not provide feedback on group-written assignments. Group members are welcome to submit their own portions of the assignment. Your group might also consider visiting your in-person institutional writing centre as a team.

What kind of feedback will tutors give? Will they correct my spelling and grammar mistakes?

WriteAway tutors will not edit your paper (i.e. fix grammar issues). Tutors act as 'informed readers' who will point out areas you should consider revising. Tutors will embed their comments in the body of your paper, but they will not correct or change your words. It is up to you to revise your paper after receiving the tutor's comments.


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