Unfortunately you are not able to contact the tutor directly to ask questions. Do your best to incorporate the feedback that you understand, and send a second draft to WriteAway clearly indicating the remaining questions that you have.
If you do not understand any of the tutor's comments, re-submit your paper and tell what you found unclear, and why it was unclear to you. If you didn't find the previous comments useful, explain why and what you were looking for that you didn't get.
eQuestions are brief, quick-to-answer questions about writing and grammar. Students can submit an eQuestion through the eTutoring platform and a tutor will try to respond within 24-48 hours.
No. Students must agree to certain terms and conditions to create an eTutoring/WriteAway account, including that they will only submit their own work for feedback. For this reason, WriteAway tutors will not provide feedback on group-written assignments. Group members are welcome to submit their own portions of the assignment. Your group might also consider visiting your in-person institutional writing centre as a team.
Unfortunately WriteAway tutors cannot help you with your take-home exam.
You will be sent an email notification when a tutor has finished reviewing your document. If you have included a cell number in your user profile, you will also be sent an SMS message (text message) telling you that your paper is ready.
Each draft document can be submitted up to three times for review by a tutor.
WriteAway tutors will not edit your paper (i.e. fix grammar issues). Tutors act as 'informed readers' who will point out areas you should consider revising. Tutors will embed their comments in the body of your paper, but they will not correct or change your words. It is up to you to revise your paper after receiving the tutor's comments.
When the service is open for the term, you can send in a paper for feedback at any time of the day, any day of the week.
Tutors do their best to respond to papers within 24-48 hours. However, on days where fewer tutors are available and at peak times, it might take longer than 48 hours to receive a response to your paper. Please seek writing assistance well in advance of your deadlines.